Reservations to Check-in
This guide follows a booking from the first availability check to the moment the guest is in-house. Use it to train new front-desk staff or to agree a standard arrival routine for your property.
Before you start
- Room types and rooms are set up for the property
- Your account has access to the property and front-desk permissions
- Guest name, contact details and stay dates are available
Step by step
- 1
Select the property
Choose the property you are authorised to work with. Review the requested stay dates and available room types.
- 2
Create the reservation
Record the guest, dates and rooms, then confirm the reservation when ready.
- 3
Prepare the arrival
Assign an available room and check its housekeeping and operational status.
- 4
Check the guest in
Review guest details and complete check-in. Use the in-house stay and folio for ongoing work.
Tips from the front desk
Check availability first
Confirm the room type is free for every night of the stay before promising it to the guest.
Assign rooms close to arrival
Assigning nearer the arrival lets you use the latest housekeeping status.
Keep guest details complete
Complete contact and identity details at check-in so the stay record is ready for billing.
See this workflow in NivaasCloud
Book a free demo and walk through it with your own property in mind.