Guest Folios to Checkout
This guide walks through reviewing a guest folio and completing checkout. Use it to make departures quicker and to avoid surprises on the final bill.
Before you start
- The guest is checked in with an active stay
- Room and service charges have been posted to the folio
- Your account has billing and checkout permissions
Step by step
- 1
Open the stay folio
Review room charges, additional service charges and recorded payments.
- 2
Organise charges
Use separate folios or charge transfers where the stay requires them and your permissions allow it.
- 3
Resolve outstanding items
Review any linked POS charges needing attention and confirm the outstanding balance.
- 4
Complete checkout
Review the checkout preview, record the required settlement and complete checkout to produce the hotel invoice.
Tips from the front desk
Review the folio the night before
Checking charges before the departure day leaves time to fix anything unclear.
Split charges early
If a company or another guest pays part of the bill, separate those charges before checkout.
Confirm the balance with the guest
Walk through the checkout preview with the guest before recording the settlement.
See this workflow in NivaasCloud
Book a free demo and walk through it with your own property in mind.