Guest Management
Bring guest profiles and stay information into daily front-desk work.
Used by Front deskManagers
What you get
Guest Management
- Guest contact profiles
- Reservation and stay history
- Guest notes
- Identity records with controlled access
Guest Management, step by step
Maintain guest contact details, notes and linked reservation and stay records. Authorised staff can record guest identity details as part of the arrival workflow.
Create the guest profile
Save contact details once and reuse them for future reservations and stays.
Record identity details
Authorised staff record guest identity details as part of the arrival workflow.
Add notes
Keep useful guest notes next to the profile so the whole team can see them.
Review stay history
Open previous reservations and stays linked to the guest when they return.
Questions about guest management
What information belongs in a hotel guest profile?
A profile should contain accurate information needed to identify and contact the guest for the hotel’s approved purposes. Keep stay-specific dates and requests in the relevant reservation or stay context where supported. Verify an existing profile before linking it, particularly when names match. Avoid unnecessary personal notes and keep identity records within the appropriate access controls.