End-to-End Support

Hotel PMS Setup & Training, From Demo to Go-Live

NivaasCloud is not just software. Our team works with you to set up your property, train your staff and get your front desk running smoothly.

Property Setup

We help configure your property so the front desk is ready from the first booking.

  • Room types & rooms
  • Floors & room numbering
  • Tax & invoice settings
  • Staff roles & permissions

Front Desk Go-Live

Get the browser workspace, printing and payment methods ready for daily use.

  • Workspace access for staff
  • Receipt & invoice printing
  • Payment method setup
  • Go-live assistance

Staff Training

Training for the people who run your hotel day — from reception to managers.

  • Front desk check-in & check-out
  • Folios & billing
  • Housekeeping workflow
  • Manager reports

Data Migration

Move what you already have into NivaasCloud so you do not start from a blank page.

  • Room inventory
  • Guest records
  • Upcoming reservations
  • Scoped before setup

Restaurant POS Linking

Connect a linked restaurant POS so eligible restaurant charges reach the guest folio.

  • Room-charge posting
  • Property linking
  • Access permissions
  • Confirmed before setup

Ongoing Support

Reach the team when your staff need help with a workflow or setting.

  • Phone support
  • WhatsApp chat
  • Remote assistance
  • Workflow guidance
Our Process

From Demo to Go-Live, Step by Step

A structured onboarding process so your hotel can switch over with as little disruption as possible.

Step 1

Discovery & Planning

We understand your property, room inventory, team and the way your front desk works today.

Step 2

Property Setup

Rooms, room types, tax settings, printing, payment methods and staff accounts are configured.

Step 3

Training

Front desk, housekeeping and managers learn the workflows they will use every day.

Step 4

Trial Run

Your team practises with sample bookings, check-ins and folios before real guests arrive.

Step 5

Go Live

Start taking real reservations, with the team available to help through your first days.

Need a Custom Quote?

Every property is different. Whether you run one guest house or several hotels, we will plan a setup that fits your needs.

Multiple properties to set up
Existing guest or booking data to move
Restaurant POS linking
Custom integrations needed
Training for a larger team
Talk to Our Team
Support

We Are With You Every Step

After go-live, the team is still a call or a message away.